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AIRPORT FAQS

FAQ Overview

All FAQ from the category Airport FAQs


My flight time has changed. Do you check flight times?
Do you charge for waiting time and car parking on Airports?
How long should I allow for my Journey to the airport?
What happens if I am at the arrivals hall and I cannot find my driver?


My flight time has changed. Do you check flight times?

Yes, this is why when you book for an airport collection, we ask for all your flight details. Our team will check and monitor your flight time to the best of their ability. However, we would ask that customers please do make us aware of any known delays (especially on short haul flights) to ensure we are able to send the car at the correct times.

Do you charge for waiting time and car parking on Airports?
We track flight landing times at all major airports. Our driver will then arrive inside the terminal after your flight has landed to ensure that waiting time and car parking is kept to a minimum. Our airport pick up charges are slightly  higher as they include the first 45 minutes of waiting time but dose not include car parking charges.
If there is any waiting time and car parking time over the 45 minutes from the time your flight lands, you will be charged for any additional waiting time and car park fees accordingly. Waiting time and car parking charges, if incurred, will be charged at £20.00 per hour in 15 minute increments (£5.00) for all vehicle types. For credit/debit card customers, will be required to settle with their driver before the completion of their journey.  For account holders, the waiting time and car parking fees will automatically be added to your bill.

How long should I allow for my Journey to the airport?
We would ask that you allow as much time as possible for your journey to the airport.
The below list is just a guide to help you plan your journey.

Stansted Airport - Allow 2 hours
Heathrow Airport - Allow 1 1/4 hours
Gatwick Airport - Allow 1 1/2 hours
Luton Airport - Allow 1 3/4 hours
London City Airport - Allow 2 hours
Southampton Airport - Allow 1 1/4  hours
Farnborough Airport - Allow 1 hour


What happens if I am at the arrivals hall and I cannot find my driver?
Usually the driver would be waiting for you with an Alpha Taxi sign board but occasionally it happens that you could go through Customs and Passport Control quickly and get to the arrivals hall before the driver. Your driver could be  encountering bad traffic conditions.
First, you would need to find a suitable visible place to wait where it would not be difficult to find, such as a shop or cafe. Call our office on 07908 55 66 22. We would then contact our driver to find out where he would be exactly, then get an estimated time when he would get to you. We would then inform you. In the meantime, you would wait and relax knowing that he would find you as soon as he could.




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